FREQUENTLY ASKED QUESTIONS
Support that fits the way you actually work.
Clear answers about personal concierge, executive support and flexible help for busy people and growing businesses.
What does a personal concierge do?
A personal concierge provides discreet, highly personalized support with travel, restaurants, reservations, gifting, special occasions, sourcing, research and everyday arrangements. The service becomes more proactive as your preferences and standards become familiar.
What can an executive assistant help with?
Executive support can include calendar and inbox management, daily administration, project management, meeting preparation, research, documents, CRM upkeep, client communication, vendor coordination and keeping priorities moving forward.
Can Vivalli support both business and personal life?
Yes. Vivalli supports the overlap between work and personal life, helping coordinate professional priorities, travel, family-related research, appointments, gifting, errands and other details that compete for your attention.
Is Vivalli a virtual assistant service or a personal concierge service?
Vivalli combines executive assistance, business support and personal concierge services. The support is shaped around the client’s needs rather than a fixed task list, with the goal of creating continuity, context and thoughtful follow-through.
Who is Vivalli’s support designed for?
Vivalli is designed for busy executives, entrepreneurs, private individuals, families and growing teams who want capable, discreet support with the details behind their work and lifestyle.
How does Flexible Support work?
Flexible Support is available through hourly packages for one-off or changing needs, plus part-time and full-time availability on a monthly retainer.
Can I upgrade or downgrade my support?
Yes. We can review the workload and adjust the support level according to the terms and availability confirmed in your proposal.
Do unused hours roll over?
Rollover terms depend on the package or retainer selected and are stated clearly in your proposal before work begins.
How does the 7-day fit guarantee work?
New clients may cancel in writing within seven calendar days of the agreed service start and receive a full refund of Vivalli service fees. Approved third-party expenses remain separate, and the signed service agreement contains the controlling terms.
How do I start working with Vivalli?
Schedule a call to discuss what is taking up your time, what you would like to delegate and the level of support that would fit your needs. From there, the service can be shaped around your priorities.